Data Retention Policy
How long we keep your personal information
Overview
At KindredAccess, we only retain your personal data for as long as necessary to provide our services and comply with legal obligations. This policy explains what data we keep, how long we keep it, and how you can request deletion.
Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information (username, email, password hash) |
Until account deletion | Required for account access |
| Profile Data (display name, about, photos, preferences) |
Until account deletion | Core service functionality |
| Matches & Messages (chat history, match records) |
Until account deletion or unmatch | Communication history |
| Compatibility Answers (question responses, safety gates) |
Until account deletion | Matching algorithm input |
| Profile Views (who viewed whose profile) |
90 days | Activity analytics |
| Email Verification Tokens | 7 days | Security (auto-cleaned) |
| Photo Moderation Queue | 30 days after review | Audit trail |
| Blocked Users List | Until you unblock or delete account | Safety feature |
| Reports (reports you've filed) |
1 year after resolution | Safety & moderation |
| Feedback | Until account deletion | Service improvement |
| Server Logs (IP addresses, access times) |
30 days | Security & debugging |
| Analytics Events (feature usage, no message content) |
90 days | Product improvement (auto-cleaned) |
| Consent Records (consent date & policy version; IP address anonymized after 1 year) |
Until account deletion | Legal compliance audit trail |
Data After Account Deletion
When you delete your account, we remove the personal data associated with it — your profile, photos, compatibility answers, and preferences. Your account is anonymized and cannot be recovered. Matches are deactivated rather than erased, and people you matched with keep the messages you already sent them, just as you would keep messages they sent you.
What we keep after deletion:
- Anonymized analytics: Aggregate, non-identifiable usage statistics
- Legal compliance records: If required by law (e.g., fraud investigation)
- Safety-review evidence: If there's an open report or a flagged message involving your account, the specific content under review is kept until our team has reviewed it, and for 90 days after that review closes. Then it's deleted. It isn't visible to other people on the platform at any point. The record of the report itself — what was reported and what we decided, not the content — is kept for a year after it's resolved.
What we delete:
- Your username, email, and password
- Profile information and photos
- Your compatibility answers and preferences
- Your copy of your conversations, and your likes and profile views
- Any other personally identifiable information not covered above
Your Rights
Under GDPR (EU), CCPA (California), and similar regulations, you have the right to:
- Access: Download a copy of your data - Export your data
- Rectification: Correct inaccurate data - Edit your profile
- Erasure: Delete your account and data - Delete account
- Portability: Receive your data in a machine-readable format - Export your data
- Restriction: Request we limit processing - Contact us
Automatic Cleanup
We run automated cleanup processes to remove expired data:
- Email verification tokens: Deleted after 7 days
- Profile view records: Deleted after 90 days
- Server logs: Rotated and deleted after 30 days
Contact Us
If you have questions about our data retention practices or want to exercise your rights, please contact us:
- Email: privacy@kindredaccess.org
- Feedback form: Submit feedback
Last Updated: January 2026